Tourism Sector

Scaling Tourism Companies Through Smart Operations, OTAs & Digital Growth

About Core Connect Global

Core Connect Global is a fully remote virtual assistant solutions company that manages and delivers all services in-house. We don’t act as a marketplace or intermediary — we recruit, train, manage, and support our own Virtual Assistants, ensuring full control over quality, performance, and accountability. Our remote-first model allows us to provide reliable, cost-effective support while seamlessly integrating into our clients’ daily operations.

Operating as an extension of your business, our remote teams handle operations with ownership, consistency, and precision. Guided by our core values of integrity, excellence, and innovation, we take complete responsibility for workforce management, processes, and results. This approach enables businesses to scale efficiently, reduce overhead, and stay focused on growth while we manage the execution behind the scenes.

Skills & Expertise

End-to-end tour and transfer booking management
Schedule coordination and availability control
Supplier, guide, and internal team coordination
Operational reporting and performance tracking
OTA setup, optimization, and ongoing management
Platforms: Viator, GYG, Klook, Civitatis, TripAdvisor etc
Tour/Activity uploads with conversion-focused content
Pricing, commission, and inventory control
Bokun (primary booking & channel management)
PaxFlow, Teamup, Sling, Jira, Google Workspace
Tour and transfer upselling strategies
Cross-selling experiences across channels
Revenue-focused pricing and availability strategies
Customer support workflows for tourism businesses
Review monitoring and response management
Reputation management on OTAs, Google & TripAdvisor
Complaint resolution and service recovery

Professional Experience Overview

Core Connect Global brings extensive hands-on experience supporting tourism companies across operations, OTA distribution, customer experience, and digital growth. Our leadership and remote teams have worked closely with tour operators, transfer providers, activity companies, and STR-based tourism businesses, managing daily operations while ensuring scalability and efficiency in highly competitive markets.

With deep expertise in global OTA platforms and tourism management systems, we have successfully overseen pricing, availability, content optimization, and booking workflows across multiple channels. Our experience spans both B2B and B2C tourism models, enabling us to align operational execution with revenue growth and customer satisfaction.

By combining structured processes, industry-specific tools, and a strong understanding of traveler behavior, we help tourism companies maintain consistency, increase visibility, and improve performance across all touchpoints. This foundation allows us to seamlessly manage complex tourism operations before diving into individual company engagements and case-specific results.

The Portfolio

Our portfolio reflects extensive experience working with tourism companies across multiple verticals, supporting their operations, distribution, and growth through fully managed remote teams. We have partnered with businesses at different stages — from early-stage operators to established tourism brands — helping them streamline workflows, improve visibility, and scale sustainably.

Across our portfolio, we have managed tour and activity listings, optimized OTA performance, controlled pricing and availability, handled customer communications, and supported day-to-day tourism operations. Our work spans both B2B and B2C models, ensuring consistent execution across websites, OTAs, and internal systems.

Each engagement within our portfolio is driven by a hands-on, in-house approach where we take full ownership of processes, performance, and results. The following companies represent selected tourism businesses we have supported, highlighting our ability to manage complex tourism operations while delivering measurable growth and long-term value.

Tourism Iceland (SHANI EHF)

Built Operations & OTA Systems from the Ground Up

Played a pivotal role in establishing efficient operations for multiple tourism brands under SHANI EHF. Designed and implemented end-to-end workflows for tour and transfer management, pricing, availability, and upselling strategies across websites and OTA platforms. Took full ownership of daily operations while coordinating seamlessly with internal teams and external partners.

Leveraged tools such as Teamup, Bokun, and Google Workspace to streamline scheduling, track performance, and manage internal communication. Developed repeatable processes to optimize efficiency and ensure consistent service delivery across multiple locations.

Maintained high customer satisfaction by monitoring guest feedback, resolving inquiries promptly, and ensuring seamless operational execution. Strengthened the company’s brand reputation and drove sustainable growth in a highly competitive tourism market.

Glacier Heli (SHANI EHF)

Scaled Helicopter Tours with Remote Operations & Marketing

Transformed helicopter tour operations into a fully optimized and scalable system. Managed OTA listings, pricing strategies, and scheduling across Bokun, Viator, and GetYourGuide, coordinating with pilots and operational teams remotely. Ensured smooth day-to-day execution and operational efficiency for all flights.

Led digital marketing initiatives, including social media management and paid campaigns, to increase visibility, boost bookings, and drive revenue growth. Used Google Workspace to coordinate marketing strategies, track analytics, and manage collaborative content creation across remote teams.

Oversaw guest communication and implemented upselling strategies to enhance revenue per booking. Maintained high levels of customer satisfaction and reinforced the company’s reputation as a premium provider in Iceland’s tourism sector.

North Escape

Built the Company’s Systems & Online Presence from Scratch

Played a foundational role in developing North Escape (following the acquisition of Best Tours Iceland) from the ground up, overseeing all operational, administrative, and marketing workflows. Managed tours and transfers across multiple platforms, including the company website, Bokun, Viator, and GetYourGuide, ensuring accurate pricing, availability, and inventory control.

Handled customer support, sales, and upselling processes while implementing structured workflows to streamline daily operations. Led social media content creation and managed paid advertising campaigns to drive leads and bookings.

Used Google Workspace to organize operations, track performance, and enable seamless remote collaboration across teams. Ensured consistent service quality, high customer satisfaction, and measurable growth in revenue and online presence.

Nordur Travel

Optimized OTAs & Customer Experience for Maximum Impact

Supported Nordur Travel in enhancing customer experience, online visibility, and operational efficiency. Managed a remote customer support team, overseeing OTA listings, content optimization, and review monitoring across TripAdvisor, Google, and Bokun. Coordinated staff scheduling and task management using PaxFlow and Sling, ensuring smooth operations across multiple remote team members.

Implemented strategies to strengthen B2B and B2C growth, streamline processes, and maintain strong client relationships. Oversaw customer interactions to ensure a seamless experience and foster long-term trust.

Leveraged Google Workspace to centralize communication, track team performance, and manage operational workflows. Ensured all processes were standardized, scalable, and efficient while maintaining high customer satisfaction.

OTA Optimization

Maximizing the performance of Online Travel Agency (OTA) listings is critical to increasing bookings, visibility, and revenue. At Core Connect Global, we meticulously optimize every aspect of OTA profiles—including pricing strategies, content accuracy, and image presentation—to ensure listings stand out in a competitive marketplace. By analyzing market trends, competitor activity, and seasonal demand, we implement dynamic pricing strategies that maximize occupancy and revenue without compromising customer satisfaction.

Content and presentation are equally important. We craft compelling, accurate, and SEO-friendly descriptions, select high-quality photos, and continuously update listings to reflect the latest offerings and promotions. Through this attention to detail, we enhance the guest experience, increase engagement, and ensure that travelers can make informed, confident booking decisions.

Automation and review management further strengthen OTA performance. We implement automated workflows for booking confirmations, check-in instructions, and guest communications to reduce manual effort and improve efficiency. Additionally, we actively monitor and respond to reviews, turning negative feedback into positive outcomes while maintaining a strong online reputation. This holistic approach ensures that every OTA listing is optimized for maximum visibility, guest satisfaction, and business growth.